FREQUENTLY ASKED QUESTIONS
This section may help you with any questions you have. If there is a question we haven't covered then please do not hesitate to call us on 0207 097 1521.
When will I receive my tickets?
HRH Prog is a ticketless event. When you book online, you will receive a booking confirmation with a unique booking reference. You will need to print out this information and bring it to the event. You will also need ID for check-in - this can be either your driving licence, passport or bank card.
Do I need ID?
All guests are required to bring photo ID.
What time does check-in begin?
Check-in on Thursday from 11am. First bands are on from 5pm
What time does the HRH Prog officially close?
Guests will be expected to leave the venue after the last band has performed, which is normally around 1am
I want to book but can't afford to pay in full - can you help?
We are now able to take deposits payments if bookings are made prior to 3rd November 2016. Deposits are £60 per person including booking fees. To pay balances, please contact us on 08700 11 00 34.
Will there be alcohol at the event?
Alcohol will be served the whole time the arenas are open. If you do drink, don't drive
Can I bring flyers to hand out and promote another event?
No. If you are found to be flyering or self-promoting at the event without permission, you will be asked to leave the site immediately.
If I lose my wristband , can I get a replacement?
To replace a wristband that has been reported lost, there is a charge of £55. You will need to bring ID to main reception to be issued with a replacement.
Is there anywhere I can get internet access?
- There are wifi hots spots on all parts of the site, but this is an outsourced service, and costs approximately £7 per day per device.
Is there a charge for parking?
All parking for cars and bikes will be free of charge (as with most car parks, cars and bikes are left at the owner's risk). You will be issued with a car sticker that you will need to fill out with your contact number, in case we need you to move your vehicle.
If I feel unwell, is there anybody on site who can help me?
There will be a medic on site at all times. The medic's number will be displayed in all public areas, and they can also be called by security and reception staff.
What should I NOT bring with me?
Please do not come to the site with any offensive weapons or anything that might be considered dangerous. We operate a zero-tolerance drug policy.
How do I update the names on my tickets?
- 1. Sign in to customer account
2. Click the "My Account" link in the site menu
3. Click the "My Orders" link in the sidebar
4. Click the "View Order" link on the order you want to edit
5. Click the "Edit Party Members" link at the top of the order
6. Edit party member details then click the "Save Changes" button